Complaints Policy

Releaf Physiotherapy is committed to providing a quality service and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service is by listening and responding to the views of our clients and stakeholders, and in particular by responding positively to complaints, and by putting mistakes right.

Whilst every effort will be made to ensure that no difficulties arise under our care, if you are unhappy about any aspect of the
service you have received please highlight your concerns and send this:

By post: 

Practice Manager,

Releaf Physiotherapy,
The Exchange,Front Street,

Benton, Newcastle Upon Tyne NE7 7XE

By Email: info@releafphysio.com

By Phone: 0191 691 1299.

You can print our complaints form here​

You can read our complaints policy in full here